An Open Letter to KDP,
Amazon began as a bookseller, first and foremost. A purveyor of books. Then CreateSpace made it possible to publish professional-standard books affordably as an author. I have been a faithful customer since the beginning of Amazon. Both companies packed and shipped books beautifully and cared about the product they delivered.
CreateSpace is no more, and we are being forced to use Kindle Direct Publishing (KDP) for paperbacks. KDP is shipping paperback books carelessly and thoughtlessly. All of the individual author copies arrive damaged, having been loosely plopped into an envelope and sent through the mail. No pride in product or care for the authors, or the very books that were the company’s humble beginning.
This is a true letdown and downgrade of a product I have always admired, supported, and endorsed on Social Media and to other writers and publishing professionals.
I truly hope KDP will consider a company-wide policy change in the care you take shipping KDP paperback books.
Otherwise, I will have to take my business elsewhere, and heartily endorse that other authors, small presses, and industry professionals do the same.
Lana Hechtman Ayers, author and small press publisher